Last June, MTS World Gulf Coast began a project to “localize” ExxonMobil Global Manufacturing Training modules for the Beaumont, Texas Ethylene Unit in the Olefins Plant. And then on September 12, Hurricane Ike hit the area with a vengeance; devastating the entire region, including the Olefins Plant. It and others nearby were flooded by the storm surge – to the tune of up to 10 feet of water. Naturally that meant a huge clean-up and repair effort. Practically overnight the contractors started coming in to help with the recovery effort. Hotels that could open filled immediately. The few restaurants that could be open were packed as the hordes of workers came to work. Rental cars were at a premium. The GMT localization project was put on indefinite hold.

Then, on October 1, an email was received from ExxonMobil requesting that the project be restarted ASAP. The plant management decided that we should take advantage of the availability of experienced operators to continue the localization process. Seems they valued capturing the operators’ knowledge and experience over having them help with the clean-up, repair effort.

At the same time, a new project was started to write Process Manuals for the Furnace Area in the Olefins Plant and to localize the GMT modules for them as well. MTS ramped up the effort to satisfy this new need. The results were rather astonishing. All the GMT modules for the Ethylene Console operators have been completed – about half of the Field modules are done. All the Process Manuals for the furnaces have been written and many GMT modules have been completed. The effort on both these projects continues with expected completion of everything in the Olefins Plant by mid 2009.

In the meantime, the plant damage was even worse than initially thought and the repairs are still being made. All electrical equipment below the water line was ruined, including the process control computers. Most of the paper documents were lost. Several buildings were destroyed and are being rebuilt. It is hoped that the plant will restart within the next 60 days. MTS is proud to have helped in our own way, capturing the accumulated wisdom of the operators, to improve process operations for many years to come.

About MTS: Founded in 1967 by an ex Monsanto process control engineer John Warren, under the original name Management & Training Systems for Industry, MTS (now MTS WORLD, INC.) has completed more than 1,000 projects for 170+ companies in 34 countries and 8 languages.

Headquartered in St. Louis Missouri USA since its founding, MTS has delivered on a customized basis THE MTS SYSTEM – as the company’s main service is known, to industrial sites in all types of industries. The focus of the work is the definition, documentation, training and application & measurement of the customer’s specific processes and equipment.

Reflecting the spirit of the MTS mission, a number of years ago the company adopted the tag line:
BECAUSE TECHNOLOGY DEPENDS ON PEOPLE…

With Respect to Society, MTS™

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Does not place profits above all else; while recognizing the need to add value for the shareholders, profits are considered part of the cost of staying in business and perpetuating the institution in the service of the industrial/manufacturing segment of society.
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Understands that MTS™ integrity and business ethics exist in MTS™ people, or they do not exist at all; that they must be upheld by individuals, or they are not upheld at all.

With Respect to its Resources, MTS™

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Believes that MTS™ people are our most important asset, for whom we make deliberate efforts to develop in the context of specific projects.
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Is owned by employees, an association of professionals who embrace the concept of stewardship as a management philosophy.
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Grows organically by establishing strategic business units, rather than by creating a large centralized organization.
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Considers MTS™ management as a resource for the rest of the organization.
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Re-invests profits in itself to develop its people, new products and services and to perpetuate the company.
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Adheres to this code of ethics: On essentials, unity and consistency; on non-essentials, freedom and flexibility; on everything, integrity and professionalism.

With Respect to Products and Services, MTS™

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Endeavors to provide the highest quality work with the MTS™ Technology Transfer System and continually seeks product and service improvements consistent with project opportunities and technological advances.
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Works to obtain defined, measurable results rather than just to sell time and materials.
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Accepts the primacy of the project concept in the conduct of business.
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Establishes performance standards for work and manages projects against them: Technical Objectives; Customer Satisfaction; Product Development; People Development; Profitability; MTS™ Satisfaction.

With Respect to Customers and Markets, MTS™

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Concentrates efforts mainly in industrial organizations around the world, because the MTS™ Technology Transfer System transcends cultural lines.

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Responds to the customer's specific needs and recognizes that while "the customer is not always right," the customer is always the customer.
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Charges a fair price for its work, not “what the market will bear.”
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Is willing to forego doing business if there are serious discrepancies between MTS™ values and the customer’s values.
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Favors strategic alliances and partnerships over rigid contracts.