International

Phase Transfer (overview)

LANXESS – Singapore

Based a relationship dating back to 1975 (the under the names of Polysar and Bayer), LANXESS – a world leader in the production of synthetic rubber – called on MTS again to help develop and implement an operations training program for the new plant – the world’s largest of its kind – in Jurong Island, Singapore. The project included a front-end analysis to custom design the programs and plans, training supervisors and control room technicians to develop the process manuals, provide core modules from the MTS Library for basic training, training supervisors and control room operators as facilitators, and monitoring their training. The project was concluded August 2014.

PPG Coatings – Zhangjiagang, China

This project, at the Zhangjiagang plant, was a pilot project in advance of the potential for projects throughout Asia. This project is a result of many PPG projects at various plants in the US. PPG engineers and supervisors were trained to write MTS format process operations training manuals. The manuals were then converted to final electronic form and then translated into Mandarin Chinese for use in training plant operators. Supervisors and engineers were then trained in the MTS methodology of facilitating learning. Monitored by MTS, the trainers trained process operators. The plant manager estimates that this approach produced better results, while cutting the training time in half.

PPG Coatings – Cheonan, South Korea

An offshoot of the Zhangjiagang China project, the Cheonan project focuses on a relatively new technology for the plant. The project involves documenting the processes, getting those manuals electronically converted and translated to the local language, training facilitators so that they in turn can train operating personnel, and monitoring the training. Project started January 2015 and is on-going.

Fujian Refining & Petrochemical Company – Quanzhou, China

Analyzed the operations training needs in preparation of hiring new operators in the Fall of 2014. Once the needs were identified, MTS Core Library Manuals covering the needs were provided for translation into Mandarin Chinese. Personnel at the facility were trained in the MTS methodology of facilitating learning with follow-up scheduled for October 2015.

With Respect to Society, MTS™

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Does not place profits above all else; while recognizing the need to add value for the shareholders, profits are considered part of the cost of staying in business and perpetuating the institution in the service of the industrial/manufacturing segment of society.
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Understands that MTS™ integrity and business ethics exist in MTS™ people, or they do not exist at all; that they must be upheld by individuals, or they are not upheld at all.

With Respect to its Resources, MTS™

N
Believes that MTS™ people are our most important asset, for whom we make deliberate efforts to develop in the context of specific projects.
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Is owned by employees, an association of professionals who embrace the concept of stewardship as a management philosophy.
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Grows organically by establishing strategic business units, rather than by creating a large centralized organization.
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Considers MTS™ management as a resource for the rest of the organization.
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Re-invests profits in itself to develop its people, new products and services and to perpetuate the company.
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Adheres to this code of ethics: On essentials, unity and consistency; on non-essentials, freedom and flexibility; on everything, integrity and professionalism.

With Respect to Products and Services, MTS™

N
Endeavors to provide the highest quality work with the MTS™ Technology Transfer System and continually seeks product and service improvements consistent with project opportunities and technological advances.
N
Works to obtain defined, measurable results rather than just to sell time and materials.
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Accepts the primacy of the project concept in the conduct of business.
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Establishes performance standards for work and manages projects against them: Technical Objectives; Customer Satisfaction; Product Development; People Development; Profitability; MTS™ Satisfaction.

With Respect to Customers and Markets, MTS™

N

Concentrates efforts mainly in industrial organizations around the world, because the MTS™ Technology Transfer System transcends cultural lines.

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Responds to the customer's specific needs and recognizes that while "the customer is not always right," the customer is always the customer.
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Charges a fair price for its work, not “what the market will bear.”
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Is willing to forego doing business if there are serious discrepancies between MTS™ values and the customer’s values.
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Favors strategic alliances and partnerships over rigid contracts.